Smoking: The St. Elmo is entirely smoke-free. A $500 cleaning fee will be applied for any violations.

Children: Due to the delicate nature of antique furniture and amenities tailored for a relaxing adult getaway, we cannot accommodate children under 12 years of age.

Pets: We are not a pet-friendly property. Please keep all furry and feathered friends at home.

Quiet Hours: Quiet hours are from 9:00 PM to 7:00 AM. Please respect the building, neighbors, and the closed lobby during this time.

Address: Our property is located at 426 Main St. in mountainous Ouray, CO.

Stairs required: Our 120-year-old building does not have an elevator. Rooms 1-4 are located on the main level; rooms 5-12 are on the second floor requiring one full flight of stairs. The historic St. Elmo Tavern is down two small sets of stairs.

Mountain roads: We would like to remind our winter guests that we are located in snow country. The roads over the passes are kept open by the Colorado Highway Department. But on occasion, some of the passes are closed while the snow is being cleared. We are unable to provide refunds within our stated cancellation policy window due to road closures or winter weather.

OURAY TO:

SILVERTON — 23 miles
DURANGO — 70 miles
TELLURIDE — 49 miles
MONTROSE AIRPORT — 38 miles

We collect payment on your card 7 days prior to arrival at midnight local time. If you are booking your stay within less than 7 days of your arrival date, your card will be charged in full at the time of booking.

No additional deposit is required to reserve a room in advance.

Our team will verify an active method of payment is on file upon check-in.

Your card will only be charged in the event of room damages, or excessive cleaning due to smoking or pet infractions. No additional deposit or authorization is required.

If you booked through a third party such as Booking.com or Expedia, we are unable to process your cancellation for you. You must reach out to the channel with which you booked to request / process the cancellation with them, in accordance with our policy as stated on that booking channel.

To cancel a direct booking, email us at support@stelmohotel.com or call 970-325-4951. Our cancellation policy is as follows:

• No penalty if booked and cancelled up to 8 days prior to your arrival date

• 50% refund available if cancelled within 7 and 2 days of your arrival date.

• No refund available if cancelled within 2 days of your arrival date.

If you forget an item behind after check-out, we are happy to search for your belongings and get them in the mail to you promptly.

In order to do so, we charge a $20 handling fee. We charge the card on file $50 upfront to cover this handling fee as well as the cost of packaging & postage.

Once your item is in the mail, we will send you your tracking information as well as a refund for your remaining amount ($50 minus our $20 handling fee and the total cost of shipping incurred).